Name: We are all Customers! Earning and Keeping our Loyalty (en Inglés)
Price: 59.73 PEN
Availability: InStock
Author: Alan Faingold; Elaine Kronon
ISBN: 9781098310097

Formato

Libro Físico

Editorial

Bookbaby

Autor

Alan Faingold; Elaine Kronon

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9781098310097

We are all Customers! Earning and Keeping our Loyalty (en Inglés)

Alan Faingold; Elaine Kronon (Autor) · Bookbaby · Tapa Blanda

Libro Nuevo

S/ 59,73

S/ 119,46

Ahorras: S/ 59,73

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Lunes 22 de Julio y el Viernes 02 de Agosto.

Lo recibirás en cualquier lugar de Perú entre 2 y 5 días hábiles luego del envío.

Reseña del libro "We are all Customers! Earning and Keeping our Loyalty (en Inglés)"

No matter who you are, you are a customer. 'We Are All Customers!' examines service excellence from the customer's vantage point. Every customer deserves to receive exceptional treatment from people who understand how to ensure customer satisfaction and promote loyalty. Customers are the key to organizational survival so their satisfaction should be at the heart of decision-making. Team members must be all-in on an organization's culture and mission. When leaders reinforce customer service philosophy with decisions and actions, they align brand integrity with pride of workmanship and shape team member performance. Keeping customers depends on delivering service that promotes customer loyalty to ensure meeting your financial bottom line. Why should a customer choose to trust you? Who gives you such an exceptional experience you cannot wait to tell the world: I am definitely going back again! Where will you never go back to again? In this book, we show you a practical system for lowering team member turnover and improving their engagement.