Name: Service Quality & Customer Satisfaction (en Inglés)
Price: 286.01 PEN
Availability: InStock
Author: Kumar, Kuldeep ; Rai, R. S. ; Dugar, Anurag
ISBN: 9786203410181

portada Service Quality & Customer Satisfaction (en Inglés)

Formato

Libro Físico

Autor

Kuldeep Kumar

R. S. Rai

Anurag Dugar

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

136

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.8 cm

Peso

0.21 kg.

ISBN13

9786203410181

Categorías

Técnicas de gestión empresarial

Service Quality & Customer Satisfaction (en Inglés)

Kuldeep Kumar (Autor) · R. S. Rai (Autor) · Anurag Dugar (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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S/ 286,01

S/ 572,03

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Service Quality & Customer Satisfaction (en Inglés)"

Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators.