Name: Service Habits: 21 habits to transform your service culture (en Inglés)
Price: 108.54 PEN
Availability: InStock
Author: Scammell, Jaquie
ISBN: 9781922611260

portada Service Habits: 21 habits to transform your service culture (en Inglés)

Formato

Libro Físico

Autor

Jaquie Scammell

Editorial

Major Street Publishing

Idioma

Inglés

N° páginas

240

Encuadernación

Tapa Blanda

ISBN13

9781922611260

N° edición

0002

Categorías

Comunicación y presentación empresarial
Atención al cliente
Consejos sobre carreras profesionales y exitosas

Service Habits: 21 habits to transform your service culture (en Inglés)

Jaquie Scammell (Autor) · Major Street Publishing · Tapa Blanda

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Origen: España (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Jueves 22 de Agosto y el Lunes 02 de Septiembre.

Lo recibirás en cualquier lugar de Perú entre 2 y 5 días hábiles luego del envío.

Reseña del libro "Service Habits: 21 habits to transform your service culture (en Inglés)"

In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we've become so focused on systems and speed that we've forgotten service still is, and always will be, about building long-lasting relationships - with our teams and our customers.In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader - and those that limit it.Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve.In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.