Name: Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration (en Inglés)
Price: 284.61 PEN
Availability: InStock
Author: Tsega, Tewodros
ISBN: 9783346616487

portada Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration (en Inglés)

Formato

Libro Físico

Autor

Tewodros Tsega

Editorial

Grin Verlag

Idioma

Inglés

N° páginas

112

Encuadernación

Tapa Blanda

Dimensiones

21.0 x 14.8 x 0.7 cm

Peso

0.15 kg.

ISBN13

9783346616487

Categorías

Técnicas de gestión empresarial
Atención al cliente

Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration (en Inglés)

Tewodros Tsega (Autor) · Grin Verlag · Tapa Blanda

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S/ 569,21

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration (en Inglés)"

Thesis (M.A.) from the year 2020 in the subject Business economics - Customer Relationship Management, CRM, language: English, abstract: This study is about "Customer Satisfaction and Service Delivery: The Case of Addis Ababa City Administration Land Development and Management Office". The main objective of the research is to measure and address customer satisfaction in the service delivery of the Addis Ababa development and management office. It tries to see the quality of service delivery and the level of customer satisfaction in the land development and management office of Addis Ababa. It tries to see the quality of service using the SERVQUAL service quality measurement model. In the study, descriptive and explanatory types of research method were employed. Then, both probability (simple random sampling) and non-probability (purposive) sampling were used. Therefore, a total of 324 respondents were selected from customers of Addis Ababa land development and management office in the selected five sub-cities to respond through a questionnaire and ten respondents were selected from an employee of the selected sub-cities to respond to an interview. The collected data were analyzed using SPSS and the interpreted data were presented in tables, charts, graphs, and pictures.