Name: Quality of Service in Higher Education (en Inglés)
Price: 262.25 PEN
Availability: InStock
Author: Oudmine, Sara ; Aboudrar, Lahoucine ; Ajerame, Malika
ISBN: 9786206898634

portada Quality of Service in Higher Education (en Inglés)

Formato

Libro Físico

Autor

Sara Oudmine

Lahoucine Aboudrar

Malika Ajerame

Editorial

Our Knowledge Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.3 cm

Peso

0.09 kg.

ISBN13

9786206898634

Categorías

Marketing

Quality of Service in Higher Education (en Inglés)

Sara Oudmine (Autor) · Lahoucine Aboudrar (Autor) · Malika Ajerame (Autor) · Our Knowledge Publishing · Tapa Blanda

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S/ 262,25

S/ 437,09

Ahorras: S/ 174,84

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Miércoles 17 de Julio y el Viernes 26 de Julio.

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Reseña del libro "Quality of Service in Higher Education (en Inglés)"

This research work analyzes the importance of service quality in the context of higher education and its impact on student retention, satisfaction and career success. Through a literature review, we examine several models and tools, such as SERVQUAL, HEdPERF, SERVPERF, and E-S-QUAL, for assessing the quality of services offered by higher education institutions. We also examine the mediating and regulating factors that can influence the relationship between service quality and academic performance. Our research highlights the complex nature of service quality, influenced by both academic and extracurricular factors. Moreover, students' trust and behavioral intentions, such as collaboration, compliance and advocacy, are strongly influenced by service quality. Universities have the opportunity to implement targeted actions to improve their students' educational experience by understanding the complex interactions between service quality and academic outcomes.