Name: Quality Management and Service Excellence (en Inglés)
Price: 195.06 PEN
Availability: InStock
Author: Priscila Gonçalves Carneiro, Rita ; Santos França, Simone Dos
ISBN: 9786206586296

portada Quality Management and Service Excellence (en Inglés)

Formato

Libro Físico

Autor

Rita Priscila Gonçalves Carneiro

Simone Dos Santos França

Editorial

Our Knowledge Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.4 cm

Peso

0.10 kg.

ISBN13

9786206586296

Categorías

Control de calidad y gestión de la productividad

Quality Management and Service Excellence (en Inglés)

Rita Priscila Gonçalves Carneiro (Autor) · Simone Dos Santos França (Autor) · Our Knowledge Publishing · Tapa Blanda

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S/ 195,06

S/ 390,12

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Quality Management and Service Excellence (en Inglés)"

The aim of this book is to discuss, through bibliographical research, how important quality customer service is for a company's growth, given that when you go to a company the first thing you look at is customer service. Salespeople are the first to convey the image of the organisation to the buyer, and if this doesn't happen in a way that satisfies them, in a clear and objective manner, the company loses not just one, but many customers. The company's growth depends, among other factors, on the service provided by the salesperson, thus guaranteeing the organisation's permanence in the competitive market. Quality is an element present in all aspects of human life. So it's no different with service quality, which is responsible for the company's continued growth, as well as achieving customer satisfaction. Quality service is extremely important because it is the salesperson who earns the trust and loyalty of the customer, so that the company can continue to operate and stand out from its competitors.