Name: Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (en Inglés)
Price: 210.67 PEN
Availability: InStock
Author: MacLean, Randy
ISBN: 9781983837258

portada Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (en Inglés)

Formato

Libro Físico

Autor

Randy MacLean

Editorial

Createspace Independent Publishing Platform

Idioma

Inglés

N° páginas

132

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.9 cm

Peso

0.25 kg.

ISBN13

9781983837258

Categorías

Atención al cliente

Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (en Inglés)

Randy MacLean (Autor) · Createspace Independent Publishing Platform · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit (en Inglés)"

Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates.The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and implementing a world-class concierge customer service group.