Name: Maximizing CSS Profitability: How to Effectively Maximize Profitability in a Customer Service & Support (CSS) Business (en Inglés)
Price: 71.50 PEN
Availability: InStock
Author: Carafone, Guy
ISBN: 9781521725306

portada Maximizing CSS Profitability: How to Effectively Maximize Profitability in a Customer Service & Support (CSS) Business (en Inglés)

Formato

Libro Físico

Autor

Guy Carafone

Editorial

Independently Published

Idioma

Inglés

N° páginas

214

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.1 cm

Peso

0.29 kg.

ISBN13

9781521725306

Categorías

Gestión empresarial

Maximizing CSS Profitability: How to Effectively Maximize Profitability in a Customer Service & Support (CSS) Business (en Inglés)

Guy Carafone (Autor) · Independently Published · Tapa Blanda

Libro Nuevo

S/ 71,50

S/ 143,00

Ahorras: S/ 71,50

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Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Maximizing CSS Profitability: How to Effectively Maximize Profitability in a Customer Service & Support (CSS) Business (en Inglés)"

Maximizing CSS Profitability is based on real-life personal experiences in both operations and financial management from the ground floor up. In business, profitability management always comes down to two basic principles, maximizing revenue and minimizing cost. In services businesses, the lion's share of cost is people-related. Therefore, effectively managing existing, replacement, and additional resource, as well as maximizing resource utilization represent critical elements of profitability management. And, of course, how other operational and financial aspects of the business are managed are also critically important, as are managing customers, vendors, and business assets. The author will share many real-life experiences, as well as insightful profit maximization best practices that you can potentially leverage in your own services business.