Name: Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making Potential Volume 1 (en Inglés)
Price: 100.00 PEN
Availability: InStock
Author: Roche, Jim
ISBN: 9781543935486

Formato

Libro Físico

Autor

Jim Roché

Editorial

Bookbaby

Idioma

Inglés

N° páginas

152

Encuadernación

Tapa Dura

Dimensiones

23.1 x 15.7 x 1.5 cm

Peso

0.48 kg.

ISBN13

9781543935486

Categorías

Industria automotriz

Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making Potential Volume 1 (en Inglés)

Jim Roché (Autor) · Bookbaby · Tapa Dura

Libro Físico

S/ 100,00

S/ 200,01

Ahorras: S/ 100,00

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 23 de Julio y el Lunes 05 de Agosto.

Lo recibirás en cualquier lugar de Perú entre 2 y 5 días hábiles luego del envío.

Reseña del libro "Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making Potential Volume 1 (en Inglés)"

Dealers aren't making as much profit from new and used vehicle sales as they used to. Variable margins and sales volumes are under growing pressure, and many dealers are looking to fixed operations for additional growth and profitability. Yet many dealers simply aren't ready or able to profitably and properly grow their service business. Many don't understand how much the expectations of today's service customers have changed. Reviewing dealer case studies and automotive research, Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making helps dealers recognize retention problems and how to change their thinking and processes to better manage service customers and department.A world-class, technology-enabled experience is the cornerstone of loyalty-driven growth. Dealers must shed long-held beliefs and biases about how a service department should engage and serve customers, and how much technology is needed to optimally do the job today. Dealers must rethink what is a "good job" and consider new metrics measuring the effectiveness of their customer service experiences, people and processes. Inefficiency is the enemy. There are many common inefficiencies inherent in the conventional ways dealers manage service customers and their business. Current customer engagement, from the initial appointment to payment and beyond, often sets up confrontations rather than positive, loyalty-building moments. The right mindset, technology and tools can help dealers attack any long-standing inefficiencies and improve business. The train's leaving the station. Dealers are gaining a competitive advantage through the implementation of a technology-enabled, world-class experience in their service drive every day. Key dealer success stories serve as proof that there's a better, more profitable way of doing business.