Name: A Practical Approach to Customer Service (en Inglés)
Price: 289.93 PEN
Availability: InStock
Author: Akram, Zziwa ; Musisi Abubaker, Lwanga
ISBN: 9786202917162

portada A Practical Approach to Customer Service (en Inglés)

Formato

Libro Físico

Autor

Zziwa Akram

Lwanga Musisi Abubaker

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

144

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.9 cm

Peso

0.22 kg.

ISBN13

9786202917162

Categorías

Control de calidad y gestión de la productividad

A Practical Approach to Customer Service (en Inglés)

Zziwa Akram (Autor) · Lwanga Musisi Abubaker (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "A Practical Approach to Customer Service (en Inglés)"

Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.